HOW DO I CONTACT YOU?
You may email us at firstname.lastname@example.org with any questions or call us at (205) 870-1097 to speak to a Weezie B. Designs team member. We are happy to answer all of your questions! If you email, someone will be in contact within 24 hours (excluding weekends and major holidays).
DO CARDS COME WITH ENVELOPES?
Standard blank envelopes will be provided for each order matching the quantity of your order. Blank Euro flap envelopes are available upon request for an additional $.20 per envelope. Return address imprinting is available for purchase at $0.35 per printed return address. We also offer recipient address printing for an additional $0.80 per recipient address.
DO ANY OF YOUR CARDS REQUIRE ADDITIONAL POSTAGE WHEN MAILED?
Excluding most wedding invitation suites, all of our cards use standard postage (a $0.50 stamp) EXCEPT for square cards. The current required postage rate for square cards is $0.71. The post office sells a $0.71 stamp so you will not have to use multiple stamps on your envelope. Please note, the price of stamps is subject to change, and is up to the US Postal System to determine the cost.
WHAT TYPE OF PAPER DO YOU USE?
All cards are printed on premium, heavyweight, matte 110lb. Smooth Ultra White Paper unless noted in the product description listed on each product page. We can print any flat cards on 120lb. eggshell white and ultra white paper, 118lb. bright and natural white cotton, 240lb. eggshell white and ultra white paper, or 110lb. felt bright or soft white paper. Please email us if you desire a different type of paper at email@example.com for upgraded paper pricing or to place your order.
DO YOU OFFER PROOFS?
For each line item ordered, we provide one proof as well as one round of changes to the original proof we send. Additional changes and proofs will be billed at $7.00 per additional proof. We will email the proof to the email address provided at checkout within 3-5 business days, excluding weekends and major holidays.
CAN I CREATE A CUSTOM CARD?
Absolutely! We love designing custom cards for you and any occasion! If you would like a fully customized card with original artwork by a Weezie B. Designs artist, please email us at firstname.lastname@example.org for pricing details and a timeline for this order.
However, the cards found on our website may be minimally customized by our designers to accommodate items such as adding multiple photos to a card, changing colors, changing fonts, changing monograms or making minor layout changes. If you wish to make minor changes to the colors, fonts, monogram or layout to an already existing product, please make those specifications in the box labeled 'Notes.' The 'Notes' box can be found on the product's page as your detailing your other specifications and customizations.
CAN ANY OF YOUR DESIGNS BE MADE INTO OTHER PRODUCTS?
Yes! Please email us at email@example.com with your desired design and product for customization.
HOW LONG WILL IT TAKE TO HAVE MY ORDER IN HAND?
Once you have placed your order, you can expect to receive a proof within 3-5 business days, excluding weekends and major holidays. Once the proof is approved, printing takes up to 4 days and will be ready for shipping or local pickup soon after. A Weezie B. team member will email you once your order is ready for shipping or local pickup.
All orders may be rush printed for an additional fee of $40 (this includes 1-2 items in an order), this includes a rush proof and print. Rush proofs are provided within 1-2 business days, and upon your approval of design, rush printing will proceed and will take an additional 1-2 business days. Rush processing only expedites the amount of time it takes for your items to be processed and printed. ****If necessary, you will need to pay additional expedited shipping fees found on your checkout screen.
CAN I CANCEL OR AMEND MY ORDER AFTER IT HAS BEEN SUBMITTED?
If you need to change or cancel your order after submission, please immediately email firstname.lastname@example.org. If the order has not been sent to print, we are happy to make minor changes to your order for an additional $7. If your items have been created and you would like to cancel your order a refund will be processed. A $35 design and time spent on your project will be retained.
If the order has already been sent to print, we will not be able to cancel or amend
WHAT IS THE PROCESS IF I AM UNHAPPY WITH THE PRODUCT I RECEIVED?
If you are unhappy with your products, please email email@example.com with detailed information explaining exactly what about the product was not satisfactory. Please give specific details. Please include your order number and a picture of the item (front and back if needed). If both a Weezie B. team member and the customer agree the quality of the product printing itself is not as expected, we will either reprint the card for free or issue a refund for the order. However, if the dissatisfaction is due to the customer not entering correct text or uploading a lower quality photograph that did not meet the standards listed for image upload, Weezie B. Designs will not be responsible for reprinting or a refund. This also includes photos that are out of focus or dark when uploaded. It is the customer's responsibility to lighten the photograph before uploading. If requested, our designers can make minor changes to the photos for an additional $7.00 per image. It is also fully the customer’s responsibility to ensure all text is entered correctly and a high quality photograph(s) is uploaded.
If your item requires a proof and, after approving the proof and receiving the item in the mail, you notice a mistake with the text, we will reprint your item at a discounted rate. You will be responsible for shipping. Please contact us at firstname.lastname@example.org for all reprinting needs.
WHAT IF MY CARDS HAVE BEEN DAMAGED IN TRANSIT?
If you receive a Weezie B. Designs product damaged in transit, please send a picture of the damaged box and product to email@example.com. After receipt and review of the photograph indicating damage, we will offer you either a reprint free of charge or a full refund.
DO YOU SHIP INTERNATIONALLY?
Yes, please email us at firstname.lastname@example.org to place your order. Once shipping charges have been configured, we will email over the invoice so that you can pay online. Please note, shipping time and rates will vary.
Please note that Weezie B. Designs does not take responsibility for the quality of customers’ photos. It is fully the customer’s responsibility to ensure uploaded photographs meet our photo submission standards. Please upload photos that are in focus and that are not too dark. We will not reprint cards free of charge due to poor image quality or photos that are out of focus or too dark and, thus, do not print well. If a Weezie B. designer notices a photo will not print well, we will contact you for a new or better photo.
Photo formats: PDF,JPEG, PNG and TIFF
WHAT KIND OF PHOTO IS NEEDED FOR A FRIEND ON A STICK?
For best quality and outcome, a high resolution image is required to order a Friend on a Stick. For best results, we request photos where the Friend is the main focal point of the photo. Check out our Friends on a Stick here!
CAN I ORDER A DIGITAL FILE?
Yes, each digital file is $45. Please email email@example.com to place your order. Digital files are treated like any other order placed on the site. You will receive one proof and one round of changes. Upon final approval, the high resolution file will be emailed to you.
CAN I REORDER A PAST ORDER?
Yes! We love return customers! We keep all orders on file. Email us at firstname.lastname@example.org to reorder.
HOW DO I WORK WITH WEEZIE B. ON MY WEDDING SUITE?
We would love for you to become a Weezie B. Bride! Email us at email@example.com for more information.